Shipping Policy

DMK's goal is to get you your parcel as cheaply and efficiently as possible.

I currently ship from Canada, to Canada from this website.

Are you Local?

If you are local in the Okanagan and want to pick your order up in Enderby BC.

Select "Local Pick Up" at the shipping portion of the checkout process.

I will notify you when your order is ready and you can pick up your order in Enderby - care of:

C/O Valley Mercantile*
600 Granville Avenue,
Enderby, BC

Monday to Friday: 11am - 5pm
Saturdays: 10am - 2pm

CLOSED: Long weekends

*Note: this is a pick up point only - not a Dirty Monkey Store

Orders heading to USA, Australia, New Zealand need to be purchased and sent from my International website: www.dirtymonkeykustoms.com

Orders are generally shipped within 2 business days from order confirmation (excluding holidays or special/custom orders).

Canada Post is my default shipper.

If you need things quicker or for larger orders, I can certainly look at the other carriers for you.

Tips on saving on postage...

I know, we all hate to pay for postage. The big companies get huge discounts, but for small businesses - that is just not the case. BUT, there are still ways to save.

Postal rates work within a package size/weight/distance ratio system. Knowing the system and being efficient with how I pack every order, I get the most cost effective way I can that is speedy and generally includes tracking. DMK's shipping rates to you, are what I pay - simple.

How to save:
Ordering more items actually saves you on shipping overall.

The cost to ship one shirt expedited is the same to ship 2, 3 or 4.
To ship 1 of my custom coffee mugs costs the same to ship 4.

Due to bulky/awkward sizes, shipping a hat or hoodie is a bit on the higher side, but add in a shirt or 2 in the same box and it still is the same shipping cost.

Shipping in Canada:

Western Provinces: Allow 5-10 business days for delivery, from the time you receive a SHIPPED NOTIFICATION email from us.

Eastern Provinces: Allow 8-15 business days for delivery, from the time you receive a SHIPPED NOTIFICATION email from us

USA:

USA, Australia, New Zealand from my International website: www.dirtymonkeykustoms.com

Allow 10-25 business days for delivery, from the time you receive a SHIPPED NOTIFICATION email from us. Potential delays from Customs (which are beyond our control), may happen. Please be patient. If after 30 days you have not received your order, please contact us promptly, and we will do our absolute best to solve the issue.

NOTE: ** Orders traveling across the border may be subject to IMPORT TAXES & DUTY. If deemed to have a duty charge by Customs services, the additional charges are the responsibility of the purchaser and are NOT included in our price.